We all know how overwhelming air travel can be. Sometimes flying  can be a stressful experience, especially if we don’t make the right choice of an air travel class.

Business class is suitable for those frequent flyers who want to have an enjoyable flight and use premium quality services. It provides you with ultimate comfort and a peaceful atmosphere that allows you to either rest or work during your flight.

China Southern Airline is one of those air companies that offer the world’s best business class product.

About China Southern

China Southern Airlines Company Limited is an airline headquartered in Baiyun District, Guangzhou, Guangdong Province. The airline operates business class flights from Guangzhou Baiyun International Airport which is the major airport of Guangzhou.

This airline was founded on 1 July 1988 as a result of the  restructuring of the CAAC Airlines that acquired and merged different domestic airlines. China Southern became one of China’s “Big Three” airlines together with Air China and China Eastern Airlines. 

 It’s the world’s sixth-largest airline measured by passengers carried and Asia’s largest airline in fleet size, revenue, and passengers carried. 

The airline’s  main hubs are located at Guangzhou Baiyun International Airport and Beijing Daxing International Airport and it was a member of SkyTeam until 1 January 2019

China Southern operates more than 2,000 flights to over 200 destinations daily. The airline became a partner of American Airlines as part of a frequent flyer program  in March 2019. 

The airline’s slogan is “Fly into your dreams” and the logo of the airline consists of a kapok flower (the city flower of Guangzhou) on a blue tail fin.

China Southern has recently upgraded its business class cabin and now it offers even more airline services and amenities. The airline offers a business class cabin on Airbus A380 that has business class seats in a staggered configuration. The business class cabin has 70 seats.

The seats have a 2-2-2 configuration and they  alternate between being closer to the aisle and closer to the window. 

Business class passengers can either choose from the seats close to the window that offer great views and privacy, those that are close to the aisle or the seats at the center section of the business class cabin also called “honeymoon seats”. That’s because they are suitable for couples who are flying together. 

Being far from the windows these seats don’t offer much of a sky view, but they provide passengers with easy aisle access and allow you to travel with a spouse or a colleague.

China Southern’s business class seats have different convenient features that allow every business class passenger to travel in a comfortable and stress-free way.

Their design includes spacious footwell, wide armrests, comfortable headrests, and also the option for the seat to go into a bed mode, which is a great thing when it comes to traveling on a long-haul flight.

The seats have easy-to-use controls that allow passengers to easily adjust them according to their preferences  for comfort.

Another feature of China Southern’s A380 business class cabin design are seat lockers on the side of the upper deck plus overhead bins on the upper deck. This allows business class travelers to bring more items with them on the flight.

The seats are equipped with comfortable bedding and mattress pads. And passengers can also get additional pillows and blankets, if they wish. 

They also feature : 

• compact foldable tray tables suitable for either working or studying 
• USB outlets for charging  laptops or devices 
•  a console where you can place your drink 
• special compartment with a water bottle 
• TV monitors with touchscreens and headphones jacks where you can watch a movie during the flight 

You will also find multiple storage compartments where you can place your belongings.

The built-in TV screens can be easily operated by an entertainment remote controller and offer a rich selection of movies and TV shows.

Passengers flying on China Southern’s business class cabin also get complimentary amenity kits that contain different  items- a pair of slippers, a shoehorn, a shoe bag, a comb, Q-tips, cotton pads,  an eye mask, earplugs, a toothpaste, moisturizing cream, lip balm.

When flying on China Southern’s business class cabin you also get a pre-fight drink such as champagne, wine or a fruit juice, if you don’t want alcohol. You can also choose from an in-flight menu that includes different full course meals, light snacks, desserts and drinks. 

The available meal options are dishes with : 

• meat 
• fish 
• seafood 
•  omelette 
• Chinese-style dishes such as noodle soups

China Southern Airline Business class Lounge

China Southern Business class Lounge is located at Guangzhou Airport. At the airport terminal an escalator leads to the business class lounge which is located at the right side of the escalator.

The lounge consists of two levels. At the bottom level you will find a café with different seats and a large buffet area.

The bottom level of the lounge has a staircase that leads to the upper level which features a large number of seats for passengers. Here you can find different types of seats that offer you a high level of comfort and privacy.

The seating area at the lounge’s upper level is divided into different sections. There is a main hallway that features rows of leather seats in beige and gold colors, coffee tables which are facing one another and restaurant-seats with tables.

The lounge’s interior features walls with greenery on them, plenty of artificial lighting which gives the lounge space a cozy and modern vibe.

China Southern’s business class lounge offers a separate area with computers and printers where business class travelers can work in a private  and convenient way. This work area features individual cubicles with work chairs, desks, computers and printers.

There is another seating zone at the lounge’s upper level which is spacious and features plenty of comfortable couches in beige and red with side tables. Here business class passengers will also find a selection of magazines and newspapers.

One of the lounge’s sections feature comfortable daybeds and massage chairs at the back of the lounge which offer you a great opportunity to enjoy some relaxation time before your flight.

The lounge’s upper floor also offers a buffet area where you can get a pre-flight meal or a drink. Here you can choose from different light snacks and refreshing drinks – packaged snacks, cereal, nuts, candy bars, pastry, fresh fruit,  bottled water, soda, beer, coffee, tea. 

China Southern Business class Lounge (SkyTeam Lounge Beijing)

This China Southern Airline business class lounge is located at Beijing Capital International Airport at Terminal 2. The lounge is a large brightly lit space that has a capacity for a high number of passengers. Due to its convenient design the lounge never gets crowded.

This business class lounge offers different seating areas that provide you with a rich choice of seat options. 

There are restaurant-style seats with chairs where you can enjoy fine dining, bar stools and high-top tables where you can enjoy your drink or get some laptop work done, soft armchairs with small side tables where you can unwind before your flight.

The lounge’s dining area provides you with a rich choice of hot and cold meal options. The menu includes breakfast, lunch and dinner options as well as desserts and light snacks.

Here you will find  different Western-style dishes such as :

• scrambled eggs 
• sausage patties 
• crepes 
• cold finger sandwiches 
• bread 
• croissants 
• pasta 
• salads 
• mixed vegetables

Fans of good food should not miss to visit the lounge’s make-your-own pasta bar. And for those of you who want to try some authentic Asian food the lounge offers self-serve stations for noodle soups and dim sum where you can choose from different delicious options.

The lounge features a cocktail bar offering a variety of spirit drinks, liquor and a modern self-serve wine bar that has automatic wine dispensers for champagne, rose,  red and white wine.

Business class passengers can also get a drink from the mini fridges placed throughout the lounge. There you can find soda and fruit juices.

China Southern First class lounge (Sky Pearl Vip Lounge)

Some of China Southern’s first class lounges can be found at Beijing Capital Airport (PEK) and Baiyun International Airport at Terminal 2 (Domestic).

Sky Pearl Vip Lounge  is located at Beijing Capital Airport and it offers a beautifully designed elegant interior  featuring comfortable furniture, carpets in bold floral pattern, oversized lamps, lounge chairs, convenient portable small tables with power outlets.

This first class lounge offers a wide range of premium quality services and amenities. It’s divided into separate seating areas, one of which is  a buffet area with café-style seats. 

There is also a staffed bar offering a large premium selection of alcoholic and non-alcoholic drinks and also a special seating area where traditional  tea ceremonies are held. 

The lounge also offers  a hot buffet with fresh Chinese and Western cuisine dishes as well as a live cooking station and self-service stations with light snacks and drinks.

In addition to these amenities, this first class lounge also offers  a business center, a relaxation area with comfortable leather lounge chairs, a cinema spot, a cozy library section with seats, special room for kids and babies, a nursing room. The business center features large desks with laptops, printers and power outlets.

At this lounge you will also find an area with spacious shower suites and massage rooms.

Getting access to an airport lounge is one of the greatest things business class flights offer you. As you may already know, business class passengers get exclusive access to a luxury lounge and dedicated check-in facility. 

So this is one of the good reasons why it’s worth booking a business class flight. Business class flights are the best option for those travelers who value much comfort, quality and privacy during their air travel. 

If you choose to fly on business class, you will get a luxury lounge pass which will definitely make your air travel even more pleasant.

Business class lounges are the perfect places to escape the busy terminals and relax at a peaceful and quiet spot before boarding your flight.

Premium class travelers can use unique features only business and first class flights offer. Besides exclusive lounge access, the other perks business class flights offer are priority check-in, priority boarding, privileged baggage screening, personalized attention from a well-qualified staff.

Premium flyers also get complimentary amenity kits during their flight that include noise-canceling headphones, moisturizing cream, toothbrush, mouthwash, pen, eye mask, extra blankets and pillows.

About Delta Airlines

The American airline Delta Airlines is one of the world’s major air carriers and a legacy carrier that has been more than 100 years in the aviation services industry. It’s headquartered in Atlanta, Georgia 

Delta Airlines serves around 200 million customers per year. The airline operates up to 15 000 departing flights every day to 325 destinations in 52 countries on a total of six continents.

This famous U.S. air carrier has many major hubs around the world. 

Some of the airline’s major hubs are :

• Atlanta 
• Los Angeles 
• Detroit 
• New York-JFK 
• New York-LaGuardia 
• Salt Lake City 
• Boston 
• Minneapolis,-St. Paul 
• Seattle-Tacoma 

And it offers its customers more than 50 lounge areas.

When talking about lounges, you should know that business class lounges vary depending on the airline and the location.

Delta Airlines offers its premium customers  exclusive access to luxury lounges where they can spend their time between flights in a relaxing and enjoyable way. 

The airline offers Delta One and first class premium class fares on its flights. Whatever you choose for your air travel, you can be sure that you will have high quality air travel experience.

Delta One is the most premium fare class that is available mostly on long-haul international flights operated by the airline. Delta Airlines first class cabin is available mostly on domestic flights.

Delta One passengers get the same range of amenities as domestic first class passengers. The main difference is that Delta One passengers who travel on long-haul international flights can access Sky Club on the day of departure.

Let’s check what Delta Airlines business and first class lounges offer.

Business class lounge

Delta Airlines offers a business class cabin under the name Delta One. It is available on Airbus A330-900neo on all long-haul international flights that last more than 6.5 hours and also on cross-country flights between LAX, JFK and SFO.

If you are flying from Haneda Airport with Delta Airlines, you can catch your flight at Terminal 1.

If you are departing from LAX, you can catch your flight with Delta Airlines at Terminal 1 and Terminal 2. All business class passengers who fly with Delta Airlines can use a separate check-in area.

The airline’s business class cabin offers premium quality in-flight service. It features 180-degree lie-flat seats with comfortable bedding. Most of the seats on Delta Airlines business class cabin have direct aisle access.

Delta Airlines has a spacious terminal area with plenty of lighting and seats. If you are looking for a place to grab a quick bite or a refreshing drink before your flight, the terminal area offers you plenty of places.

It also has a large shopping area where travelers will find many stores. If you need to get some assistance with your travel arrangements or flight information, accessing the Delta Sky Club Ambassador will offer you the help you need.

Delta Sky Club

If you choose to sign up for a Delta lounge membership, you will get plenty of premium quality services and perks, which guarantee you an amazing flight experience.

Sky Club is a name used for all business class lounges offered by Delta Airlines. Delta Sky Club Lounges can  be accessed at various world locations. You can find a premium lounge of Delta Airlines at every major US airport. 

Each business class lounge differs in one way or another depending on the airport’s location. So, you can expect that the service range and product offering of each lounge may vary.

The airline’s business class lounge in LAX airport is called Sky Club and it’s situated on the second floor of the airport’s Terminal 2. The lounge is divided into several sections and each zoned area offers plenty of seating which is helpful especially during the busiest times. 

The lounge features a cozy main seating area with comfortable seats. Even if there are many travelers, you can still enjoy some quiet pre-flight time at this lounge.

Delta’s Sky Club features a wide range of seating surrounded by a quiet and cozy atmosphere. The lounge’s main seating area offers comfortable leather chairs with a convenient layout that allows every traveler to have enough personal space and privacy. There are also many large windows that offer beautiful views of the tarmac.

Another thing you will find at the seating area is a variety of complimentary drinks, snacks and light meals. The lounge offers a buffet area with a waiter service where you can choose from different individually wrapped snack options – sandwiches, boxed salads, fresh fruits, nuts, chips. 

All you need is to pick up a seat, order a meal from the menu and wait until a buffet attendant delivers your food.

The lounge’s buffet area offers a rich menu with hot and cold meals to choose from. You can choose exquisite full-course meals or grab & go foods. Some of the food items are national cuisine specialty dishes such as – caprese, turkey club sandwiches and other dishes.

The buffet also offers an electronic menu with dishes on demand and premade served dishes. There is also a fresh and healthy meal service on demand.

The drinks menu of Delta Sky Club includes alcoholic beverages such as wine, craft beer, spirit drinks as well as non-alcoholic drinks.

Passengers can also find  Starbucks coffee self-service stations as well as tea and water self-service stations. There is a bar set up at the center of the lounge that offers a wide selection of – wine, soft drinks, beer, liquor.

You should know that the food and drink options offered on the airline’s lounges vary by location and time of the day. Other amenities this business class offers include satellite TV, high-speed Wi-Fi, work areas, relaxation rooms, outdoor terrace, a reading area offering current magazines and newspapers.

Business class passengers who are visiting this lounge can also find convenient private workstations and printers at the work areas. There are also charging stations throughout the entire lounge area which can be easily accessed.

Sky Club lounge offers its passengers also private shower suites with different complimentary shower amenities.

First class lounge

First class lounges are notorious for their highest quality standards in the airline industry. By booking a first class ticket with Delta Airlines you can be sure that you will get in-flight and on-ground services and amenities of exceptional quality.

Besides the basic things most premium lounges offer such as high-speed Wi-Fi, satellite TV, reading materials, power outlets for charging devices and information desks, Delta Airlines first class lounge offers many other premium amenities and services. 

This first class lounge offers a comfortable interior with plenty of soft leather seats with a design that allows maximum comfort and privacy for each traveler. The seats have side tables where you can place your belongings and food or do some laptop work.

The main seating area of the lounge offers different types of seats :

• standard leather seats for solo travelers 
• seats and sofas with high back dividers 
• groups of seats for groups of travelers

There are also built-in power outlets in the seats where travelers can charge their devices. The lounge has many windows that introduce natural light into the entire lounge space and offer splendid views towards the airport tarmac.

In terms of meal service, the airline’s first class lounges hold first place as they offer different fine dining options. When visiting a first class lounge you can choose from a rich variety of chef-curated full-course meals made with high quality ingredients that vary depending on the region and the route.

If you have enough time before your flight you can either pick a table and sit down for a delicious full-course meal or get some quick snack and a drink from one of the self-service stations placed throughout the lounge. 

A bar area is another feature you will find at first class lounges. The drinks menu of Delta Airlines first class lounge contains a selection of fine wines, champagne, spirit drinks, craft beer, liquor, cocktails.

First class travelers can use work areas during their stay in this lounge to catch up on their work in a quiet environment. The work zone offers access to office equipment such as computer stations, printers, copy machines, etc.

At Delta Airlines first class lounges you can also find luxury shower suites depending on the location. These first class shower suites offer everything a frequent traveler may need – exquisite shower products, toiletries, hair dryers, fresh plush towels.

Air travel offers you a wonderful experience, especially if you have chosen to fly with a reputable air carrier. You will agree that the choice of an airline is an important one. 

Frequent flyers will agree that comfort and convenience is crucial when it comes to air travel. For this reason you should be careful in your choice of an airline.

The number of existing airlines is certainly big and your choice of an airline company depends on the number of carriers available in your country and the destination of choice.

We will present you some of the world’s worst companies we don’t recommend you to fly with, if you value quality and comfort.

Top worst airlines

Thomas Cook Airlines

This former airline was based in the United Kingdom and  it operated flights to more than 60 destinations until 2019. Thomas Cook Airlines offered flights to – the U.S, Cuba, Canary Islands and other destinations.

The airline was famous for its cheap flights and travel packages but it received negative reviews from customers. It experienced a sudden shutdown after 178 years in the sphere of airline services.

Thomas Cook Airlines scored 5.6 on on-time performance, 7.6 on service quality and got a score of 2.5 on baggage handling.

 Aer  Lingus

Aer Lingus has been the major air company of Ireland since 1936. The airline operates more than 100 routes that go to Europe and the United Kingdom and also operates flights to 14 cities in North America.

Aer Lingus  has both positive and negative reviews. It scores 8.2 out of 10 on service quality and its score on on-time performance is 7. The airline has a 5.4 score on baggage handling. 

EasyJet

EasyJet is a British low-cost airline and despite its cheap short-haul flights, it doesn’t score well. The thing that decreases the airline’s score is its baggage handling with a score of 2.2. The airline’s quality of service scores 7.0 and its on-time performance has a score of 6.7.

EasyJet offers flights to 132 destinations in 31 countries and it was founded in 1995. That is why it’s considered a young airline.

Eurowings

Eurowings is a German air carrier that is part of the Lufthansa group. The airline offers flights departing from Munich, Frankfurt and Dusseldorf that go to more than 210 European destinations.

According to reviews published by former customers of the airline, Eurowings scores two out of five stars in terms of in-flight services that include food quality, seat comfort level, quality of service and total value.

The customers of Eurowings complain about experiencing frequent flight delays and having poor overall air travel experience.

Thai Airways International

Thai Airways was established in 1960 and it’s Thailand’s national carrier. The airline uses Suvarnabhumi Airport as a hub airport for the operation of its flights.

Customers of the company have complained that the airline’s staff is unfriendly and it doesn’t score very well in luggage handling. A lot of people who flew with the airline published online posts in which they say their baggage was lost or they received it with a delay.

Air Transat

Air Transat is the third largest air carrier in Canada and it operates flights to more than 60 destinations and 34 countries, most of which are located in Europe, South America and the Caribbean region. 

One of the destinations to which the airline offers flights are :

• Ontario 
• Alberta 
• Quebec 
• British Columbia 

Air Transat started operating in 1987 and it’s part of an all-inclusive company. It offers mainly low-price flights, travel packages, tours and cruises. 

In 2006 Air Transat acquired the bankrupt company Thomas Cook Limited. Thomas Cook’s operations in Canada were transferred to Air Transat.

Air Transat has a poor on-time performance. For those of you who don’t know what on-time record is, this is the percentage of vehicles (buses, trains, airplanes) that arrive according to schedule. 

The percentage of on-time performance is an important indicator of the effectiveness of the system used by a travel services provider.

Former customers of Air Transat say that the airline’s flights featured tightly packed seats with not enough leg room. They also complain about the level of customer service which was below the required quality of the aviation industry.

Saudia (Saudi Arabian Airlines)

Saudi Arabian Airlines is popular with its low-cost flights but it doesn’t score very well when compared to the major airlines. It operates flights to more than 80 destinations around the world and it owns a total of 149 airplanes.

The airline’s on-time performance is 7.1 out of 10, the quality of service is 8.8 and its score for baggage handling  is 4.1.

An interesting fact about Saudi Arabian Airlines is that the American president Franklin D. Roosevelt gifted an airplane to King Abdul Azis. The airplane featured twin-engine DC-3 HZ-AAX and this gave the start of the development of Saudi Arabia’s aviation industry.

Air Dolomiti

This airline is in partnership with Lufthansa and it uses the airport in Verona, Italy as a hub. Air Dolomiti was founded in 1991 and it operates a large part of the flights to Munich and Frankfurt.

This air carrier has a score of 7.3 on on-time performance and it scores 7.7 on service quality. In terms of baggage handling the airline scores 4.9.

Air Malta

As it was established in 1973 Air Malta is still considered a new and small airline. Air Malta operates flights to the Middle East, Europe and North Africa and it owns just 10 airplanes.

This air carrier has a score of 7.9 on service quality and this is in fact its highest score. Its score on on-time performance is 5.2 and 6.8 on baggage handling.

Air Malta started a partnership with Qatar Airways in February 2020. For those of you who don’t know Qatar Airways is the world’s best air carrier according to the rankings.

Finnair

Finland’s major air carrier is part of the Oneworld Alliance just like British Airways, American Airways and Qantas. Despite this fact Finnair still has poor rankings.

Finnair scores 7.5 on on-time performance, 8.0 on quality of service and 4.3 on baggage handling.

Czech Airlines

Czech Airlines is one of the oldest European airlines. This airline has been in the aviation industry since 1923 and it’s the flag carrier of Czech Republic.

Although the airline has been operating flights for a long time, it ranks on the 14th place in the list of the world’s worst airlines.

Czech Airlines operates flights to 100 world destinations and has a fleet of 17 airplanes.

Customers of the air company say that the baggage guidelines of Czech Republic aren’t very clear and the flight attendant staff doesn’t offer a good service.

The airline’s on-time performance scores 6.0, its quality of service 7.7 and baggage handling 5.2.

Avianca

Avianca was established in 1919 which makes it one of the oldest air carriers in the world. It uses Eldorado International Airport in Bogota (Colombia) as a main base and it operates flights to 108 destinations in 26 countries.

Customers of Avianca mostly complain about flight delays, problems with baggage claim and quality of customer service. The airline’s score on on-time performance is 6.9, on quality of service 8.3 and on baggage handling 4.4.

Air Mauritius

Mauritius is an island nation located in the Indian Ocean close to Madagascar’s eastern coast. It’s famous for its beautiful nature. However, its national carrier Air Mauritius Limited doesn’t have much positive reputation.

Air Mauritius was established in 1967 and since then it has been operating from its base in Air Mauritius Centre in Port Louis, Mauritius.

This airline scores 8.3 on quality of service, 7.1 on on-time performance and  3.0 on baggage claim processing.

Aegean Airlines

Aegean Airlines is Greece’s largest air carrier. The airline was founded in 1999 and it’s a member of the Star Alliance. The airline is not one of the worst air carriers as it has some decent scores but there is still room for improvement for Aegean Airlines.

Aegean Airlines was awarded the Best Regional Airline in Europe by the World Airline Awards and it received this award ten times. Despite this fact the airline isn’t listed among the good air carriers. In terms of service quality the airline got 8.7 out of 10 .

Jet 2

Jet2 (also called Jet2.com Limited) is a British low-cost airline that offers mostly scheduled and charter flights from the United Kingdom.

Jet2 operates flights to more than 50 destinations and it offers one of the cheapest prices for flights you can find. Jet2 was listed in Travel Advisor Travelers’ Choice Award list in 2019.

However, the airline’s scores aren’t one of the best. The airline’s score on on-time performance is 6.4, its score on quality of service is 7.4 and on baggage handling  5.5.

Tarom

Tarom is Romania’s national flag carrier and it’s also the country’s oldest air company.

Tarom owns a fleet of 25 airplanes and operates flights to more than 50 destinations in a total of 23 countries. The number of customers the airline serves is 2.4 million people each year.

Although Tarom offers really cheap flights, the airline doesn’t have good scores on customer service. Former customers of the airline complain about frequent flight cancellations and delays, poor quality of customer service as well as lack of quality concerning the communication with customers and customer help.

Tarom scores on on-time performance 7.3, on quality of service 8.0 and on baggage handling 3.9.

Asiana Airlines

Asiana Airlines is the second major airline in South Korea. The first is Korean Air which is the flag carrier. The airline has a lot of competitors in the Middle East and China.

Asiana Airlines has positive reviews in terms of its quality of customer service but it scores poorly on baggage handling.

Some time ago the air carrier announced that it plans to reduce its flight load in order to deal with the issues that cause flight delays and fix them. Asiana Airlines also had bad reviews about its in-flight meals but it announced it will consider fixing this issue too.

Asiana Airlines scores 6.3 on on-time performance, on quality of service 8.0 and on baggage claim processing its score is 4.9.

GOL (Intelligent Airlines)

GOL ( Linhas Aéreas Inteligentes) is a Brazilian low-cost airline and in fact it’s the first airline offering low-cost flights in Brazil.

GOL’s main base is in Rio de Janeiro and the airline is the largest in Brazil. The air carrier operates more than 700 flights per day and despite this fact, the airline has an average level of service quality and on-time performance.

In terms of quality of service GOL scores 8.1 , its score on on-time performance is 7.8 and on baggage claim processing – 3.1.

GOL is another one of these airlines that are neither worse nor excellent. The airline has both positive and negative reviews from customers. Its overall quality of services can be described as average.

Vueling Airlines

Vueling Airlines is a Spanish low-cost airline which is the second largest airline in the country after Iberia.

This airline offers flights to 131 destinations and offers super cheap flight prices. But customers give it negative reviews where they complain about frequent flight changes, cancellations, lack of organization in the service and poor communication with customers.

Vueling Airlines’ score on quality of service is 7.5, on baggage handling is 4.4 and it scores 6.1 on on-time performance.

Kuwait Airways

This air company is based in Kuwait City and it operates flights to more than 30 destinations in Europe and Asia.

Former customers of the airline complain that the air company’s staff is unfriendly and doesn’t offer help when customers need it. There are also bad reviews saying that the airline’s airplane cabins aren’t cleaned regularly.

Kuwait Airways scores 4.2 on on-time performance, 7.9 on service quality and 4.2 on baggage claim processing.

China Eastern

China Eastern uses Shanghai Airport as its hub airport and it has been operating flights since 1988. This air carrier offers flights to more than 1000 destinations in 177 countries. This may sound a lot for just a single airline but not if that airline ranks poorly.

So, China Eastern’s score on baggage claim processing is 4.0, on quality of service is 8.1 and 6.9 on on-time performance.

Traveling on Thai Airways Royal Silk Class begins with a refreshing warm towel and a choice of champagne, juice, or water prior to take-off. Once airborne, the gracious service by dedicated Royal Silk Class cabin continues during in-flight meal service and throughout the flight with meticulous attention to detail.

Once airborne, relax and enjoy a savory serving of mixed nuts and dried fruit, accompanied by your choice of beverage, be it champagne, a fine wine, juice or soft drink.

On many regional flights, depending on departure time and flight duration, and all intercontinental flights, your Royal Silk Class menu offers a light first course followed by a choice of international cuisine hot meals, often reflecting the cuisine of your departure point or destination, desert, artesian cheese and fresh fruit.

For our Royal Silk Class guests, depending on the flight, you may also preorder your choice of hot meal from a varied selection of classically prepared dishes, or those that reflect the cuisine of your destination or origin, Italian, French, Japanese or Korean perhaps. Additionally, special meals that conform to religious, health or dietary requirements can also be preordered.

Whatever your choice of cuisine, your Royal Silk Class culinary experience is accompanied with a complete selection of beverages, including expertly selected wines and fine spirits.

A selection of dining options on many flights, with a confirmed booking in Royal Silk Class, can be viewed and preordered conveniently online (at least 24 hours prior to departing from Bangkok or no less than 48 hours prior to the departure of an inbound flight to Bangkok).Additionally, special meals that conform to religious, health or dietary requirements can also be preordered online.